fb771's Privacy Policy

fb771 ("we", "our", "platform") is an online gaming service operated for players in Bangladesh. This Privacy Policy ("Policy") gives you a complete and transparent understanding of how your personal information is handled — whether you are a user or a visitor of fb771.

By using the fb771 website, creating an account, or using any of our services, you are agreeing to the terms of this Privacy Policy. This Policy is an integral part of our Terms and Conditions and should be read together with them.

We believe that every user's privacy is a fundamental right. For that reason, fb771 uses SSL encryption and other industry-standard technologies to keep your information secure.

Data Collection

fb771 collects only the personal information that is necessary to provide our services, manage accounts, and ensure security. The categories of information collected are listed below:

2.1 Registration and Account Information

• Full name and username
• Email address
• Date of birth (for age verification — only persons aged 21 or above may register)
• Password (always stored in encrypted form)
• Preferred language and communication settings

2.2 Identity and Verification Information (KYC)

• National ID (NID) or passport number and scanned copy
• Proof of address (utility bill or other government-accepted document)
• Selfie or facial photo (if required for identity verification)

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
• Transaction history, amounts, and timestamps
• Deposit and withdrawal records

2.4 Technical and Usage Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Session logs — login time, logout time, pages visited
• Cookies and similar tracking technologies (details in Section 6)
• Gameplay history and betting records

2.5 Communication Information

• Records of your conversations with our support team via live chat or email
• Content of complaints or feedback

Data Use

fb771 uses collected information for the specific and legitimate purposes below. We never sell your information to third parties.

3.1 Service Operation

We use your information to create and manage your account, process deposits and withdrawals, provide bonuses and promotions, and personalise your gaming experience.

3.2 Identity Verification and Fraud Prevention

KYC information is used to confirm ownership of each account and to prevent money laundering, fraud, and unauthorised access. This also ensures the security of your own account.

3.3 Customer Support

Your account and transaction information is needed to provide effective assistance through 24/7 Bengali live chat and email support.

3.4 Security and Compliance

We use technical information to detect unusual activity and maintain platform security. This information is also used to prevent multiple accounts, bonus abuse, and system violations.

3.5 Responsible Gaming

By analysing your gameplay patterns, we can help identify potentially problematic gaming behaviour and provide tools for responsible gaming.

3.6 Communication and Marketing

With your consent, we may send promotional offers, bonus updates, and platform-related information. You may request to stop receiving these communications at any time.

3.7 Legal Obligations

We may be required to retain and disclose certain information to comply with applicable laws or directions from regulatory authorities.

Third Parties

fb771 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited and controlled circumstances:

4.1 Service Provider Partners

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), game software providers, KYC verification services, and IT infrastructure operators. These partners are contractually bound to follow our guidelines and keep information confidential.

4.2 Legal Requirements

Information may be disclosed to authorities to fulfil court orders, government directives, or requirements under applicable law. In such cases, we will notify you where legally possible.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer involving fb771, user information may be transferred. In such an event, we will inform you in advance by email.

4.4 Fraud Prevention

Limited information may be exchanged with other industry operators to prevent serious fraud or criminal activity.

Security

fb771 applies industry-standard technical and organisational measures to protect your personal information. The key elements of our security framework are:

• SSL/TLS Encryption: All data transfers between your browser and our servers take place over encrypted connections.
• Password Hashing: Your password is never stored directly — a one-way cryptographic hash is always used.
• Access Controls: Only authorised staff can access your information, and only on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security audits and vulnerability testing.
• Two-Step Verification: A two-step authentication option is available to protect your account.
• Data Backups: Regular backups are maintained to allow data recovery in the event of a server failure.

Please note that transmitting information over the internet is not entirely risk-free. We ensure the highest possible level of protection, but no system is completely impenetrable. It is your responsibility to keep your account password confidential and to report any suspicious activity to us.

Cookies Policy

fb771 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our site recognise and remember you.

6.1 Essential Cookies

These cookies are essential for the core functionality of the site. They maintain your login session, store security tokens, and prevent fraudulent activity. Disabling these cookies will cause the site to not function properly.

6.2 Functionality Cookies

These cookies are used to remember your preferences (such as language selection). They make each of your visits more convenient.

6.3 Analytical Cookies

We use analytical cookies to understand which pages of the site are used most and how users navigate. This information is always processed in aggregate form and does not identify you personally.

You can control or delete cookies from your browser settings. However, this may limit some features.

Data Retention

fb771 retains your information only for as long as it is necessary or legally required. The key retention principles are:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed or Inactive Accounts: Even after an account is closed, information may be retained for a specified period for legal obligations, dispute resolution, and fraud investigations.
• Financial Transaction Records: Transaction history may need to be retained for an extended period to comply with financial regulations.
• Marketing Information: Upon withdrawal of consent, you will be removed from marketing lists immediately.

To request deletion, please contact us at the support email. Where there is no legal obligation to retain the data, we will fulfil the request within a reasonable time.

Your Rights

Every user of fb771 enjoys the rights listed below. To exercise these rights, please contact our support team:

• Right to Access: You may request a complete list of what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of information that is not subject to a legal retention obligation.
• Right to Restrict Processing: In certain circumstances, you may request that processing of your information be paused.
• Right to Portability: You may request your information in a structured, machine-readable format.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
• Right to Lodge a Complaint: If you have a concern about data protection, you may raise it directly with our support team.

After receiving a request, fb771 will contact you within a reasonable time. For complex or multiple requests, it may take a little longer, but we will let you know in advance.

Age Protection

fb771 is operated exclusively for persons aged 21 or above. We do not intentionally collect any personal information from minors.

We verify age at the time of registration through date of birth. This is verified again during the KYC process via a government-issued identity document.

If evidence comes to our attention that a minor's information has been collected by mistake, that account will be closed immediately and the information will be deleted.

Updates

fb771 may update this Privacy Policy in response to business changes, new legislation, or technological developments. For significant changes, we will notify you in the following ways:

• Posting a clear notice on the website
• Sending a notification to your registered email
• Updating the "Last Updated" date on this page

Continuing to use the site after a change is made will be considered as your acceptance of the revised policy. If you do not agree to the new policy, you may request account closure through our support.

Get in Touch

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our support team is available 24/7 in Bengali to assist you.

Read more: Terms & Conditions  |  Responsible Gaming  |  FAQ